Last Updated: November 10, 2026
At TobyTigerShop, we understand that plans may change. We aim to make the order cancellation process as clear and straightforward as possible.
1. Cancellation Requests
If you wish to cancel an order, please contact us as soon as possible with your order number and cancellation request.
Orders may be canceled before they are shipped. However, once an order has entered processing or fulfillment, cancellation cannot be guaranteed.
2. Orders That Have Already Shipped
Once an order has been shipped, it can no longer be canceled. If you no longer wish to keep the item, you may request a return in accordance with our Return & Refund Policy, generally within 30 days of delivery.
3. Refunds for Approved Cancellations
If your cancellation request is approved before shipment, the full amount paid for the canceled order will be refunded to your original payment method.
Approved refunds are generally processed within 5–10 business days. The time it takes for the funds to appear in your account may depend on your bank or payment provider.
4. Order Changes
If you need to change your shipping address, contact information, product selection, or order quantity, please contact us before your order ships. We will do our best to accommodate your request, depending on the order's processing status.
5. Cancellation by TobyTigerShop
TobyTigerShop reserves the right to cancel an order when necessary, including situations involving product unavailability, payment authorization issues, suspected fraudulent activity, incorrect pricing or listing information, or invalid shipping details.
If an order is canceled after payment has been received, an appropriate refund will be issued to the original payment method.
6. Contact Us
For cancellation requests or questions about your order, please contact us:
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Brand: TobyTigerShop
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Email: info@tobytigershop.us
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Phone: +1 (618) 218-1312
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Address: 1109 E Poplar St, West Frankfort, IL 62896-1444, United States
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Business Hours: Monday–Friday, 9:00 AM–5:00 PM (CT)
We appreciate your understanding and thank you for shopping with TobyTigerShop.