Shipping policy

Last Updated: November 10, 2026

At TobyTigerShop, we aim to provide a reliable and convenient shipping experience for our customers. This Shipping Policy explains our shipping coverage, order processing times, delivery estimates, and related information for orders within the United States.

1. Shipping Coverage

We currently ship to eligible addresses within the United States, including residential and business addresses across the 50 states.

Shipping availability may vary depending on the product and destination. Certain remote locations or restricted delivery addresses may have limited shipping options.

2. Shipping Rates

We offer the following shipping rates for orders within the United States:

  • Orders of $150 or more: Free standard shipping.

  • Orders under $150: A flat shipping fee of $7.95.

Applicable shipping charges will be displayed at checkout before you complete your purchase.

3. Order Processing Time

Orders are processed within 1–3 business days after payment confirmation.

Our processing days are Monday through Friday, excluding U.S. public holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Please note that order processing time is separate from shipping and delivery time.

4. Estimated Delivery Time

After your order has been shipped, the estimated standard delivery time within the United States is 3–7 business days.

Delivery times are estimates and may vary depending on the destination, carrier operations, weather conditions, holidays, and other circumstances beyond our control.

5. Order Tracking

Once your order has shipped, we will send a shipping confirmation email with tracking information when available.

You can use the tracking details to follow your shipment and check its delivery progress. Please allow some time for tracking information to become active after the carrier receives your package.

6. Shipping Delays

Although we make every effort to process and ship orders promptly, delays may occasionally occur due to severe weather, carrier disruptions, high shipping volumes, or other unexpected circumstances.

We appreciate your patience if your delivery takes longer than expected.

7. Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate when placing an order.

If you notice an error, contact us as soon as possible. We will do our best to update the information before the order is shipped, but changes cannot be guaranteed once processing or shipment has begun.

TobyTigerShop is not responsible for delivery issues caused by incorrect or incomplete shipping information provided at checkout.

8. Lost or Damaged Shipments

If your order appears to be lost, arrives damaged, or has an unexpected delivery issue, please contact our customer support team.

For damaged or incorrect items, please provide your order number and relevant photos so we can review the issue and assist with an appropriate solution.

9. Contact Us

If you have any questions about shipping or your order, please contact us:

  • Store Name: TobyTigerShop

  • Email: info@tobytigershop.us

  • Phone: +1 (618) 218-1312

  • Address: 1109 E Poplar St, West Frankfort, IL 62896-1444, United States

  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM (CT)

Thank you for shopping with TobyTigerShop. We appreciate your business and look forward to serving you.