Refund policy

Last Updated: November 10, 2026

At TobyTigerShop, customer satisfaction is important to us. We want you to feel confident when shopping for furniture on our website. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

We accept eligible return requests within 30 days of delivery.

To qualify for a return, items must meet the following conditions:

  • Items must be unused and unassembled.

  • Products must be in their original condition, without damage caused by use or handling.

  • Original packaging, accessories, hardware, and included components should be returned whenever applicable.

  • Proof of purchase or a valid order number must be provided.

Items that do not meet these conditions may not qualify for a return.

2. Return Reasons

We accept return requests for eligible items that customers no longer want or that do not meet their expectations.

For returns due to personal preference or a change of mind, customers are responsible for the return shipping costs.

If an item arrives damaged, defective, or incorrect due to our error, please contact us. We will review the issue and provide an appropriate solution without additional return shipping costs.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery. Please include your order number, a description of the issue, and clear photos of the affected product or packaging when possible.

After reviewing your request, we will work with you to arrange an appropriate solution, which may include a replacement, refund, or other suitable resolution.

4. How to Request a Return

To start a return, please contact our customer support team with the following information:

  • Your order number.

  • The item you wish to return.

  • The reason for the return.

  • Photos of the item, if relevant.

Our team will review your request and provide return instructions if it is approved.

Please do not send items back before receiving return authorization and instructions from our team.

5. Refunds

Once your returned item is received and inspected, we will notify you of the refund approval status.

If approved, refunds will be issued to your original payment method within 5–10 business days after approval.

Please note that the time required for the refund to appear in your account may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is due to an error on our part.

6. Exchanges

If you would like to exchange an item, please contact us before returning it.

Exchanges are subject to product availability and approval. If an exchange is unavailable, we may offer an alternative solution.

7. Return Shipping Costs

For returns due to personal preference or a change of mind, customers are responsible for return shipping costs.

For items that arrive damaged, defective, or incorrect due to our error, TobyTigerShop will cover the appropriate return shipping costs or arrange another suitable solution.

8. Contact Us

If you have any questions about returns or refunds, please contact us:

  • Store Name: TobyTigerShop

  • Email: info@tobytigershop.us

  • Phone: +1 (618) 218-1312

  • Address: 1109 E Poplar St, West Frankfort, IL 62896-1444, United States

  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM (CT)

Thank you for shopping with TobyTigerShop. We appreciate your trust and the opportunity to serve you.